The estimated delivery times depend on where the product is and what type of seller has put it up for sale. We do, however, encourage all types of sellers to ship the items as soon as possible, so we can provide you with the fastest possible delivery time.
- For products already at the TVB office in Copenhagen you can expect a delivery time of 2-4 business days.
- Items from professional sellers will have a delivery time of 6-21 business days.
- Items from private sellers will have a delivery time of 6-21 business days.
All delivery times are estimates as the shipping process is split into parts. First, the seller needs to ship the item to us. We encourage them to do this as soon as possible in the first 10 days. If they do not ship the item within 10 days, we will cancel the order, and you will get a full refund. Secondly, our brand experts will conduct both a quality control and authentication process once we receive the item at our Copenhagen office. This usually takes one to two days. After this we'll ship the piece to you. The delivery time from our office depends on your delivery address.
We will keep you up to date via email every step of the journey or you can track your purchase under My Orders on our site.
Once we've sent the item to you, you'll receive an email with a tracking number. You can also track your order under My Orders on your account.
Your order will be shipped with DHL Express. We have chosen to partner up with this courier as they – through their On Demand option – offer more flexible delivery options, where you will be contacted via email or text regarding delivery options best suited for you. Moreover DHL Express is an emission friendly choice, as we take part in their GoGreen program, which means they reduce the carbon footprint of your purchase.
It is extremely important for us that you have no doubts about your purchase with us, or are unsatisfied with it in any way. This is why we offer re-listing for free within the first 72 hours for items bought from both private and professional sellers. If you've purchased from a professional seller, you're also able to return the item within 14 days from the day you receive it, as long as the item is unused, undamaged and has the quality control label attached.
You can get in touch with our community care team on claims@thevintagebar.com
All of our products are unique vintage items with individual signs of use. As a marketplace, our top priority is to make sure the products live up to their product description and provide our customers with a good and safe purchasing experience.